How to report a bug (please)
 

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How to report a bug (please)
  • ohm_forceohm_force Ω Profile
    [Updated on 2011-09-20]

    Hi all testers,

    This post intends to introduce three main ways to report bugs or suggest improvements:

    If the Ohm Studio app has stopped responding, please force quit.
    A report will be sent to us automatically, so you have nothing to do except relaunching the Ohm Studio app.

    2. You have found something you consider a bug.
    Launch the Beta Reporter either from the Ohm Studio (Help>Send Feedback) or from your file browser.

    On Macintosh, it is in your Applications folder.
    On Windows, paths are:
    C:\Program Files\Ohm Force\Ohm Studio\ohm_studio_reporter.exe [32-bit]
    C:\Program Files (x86)\Ohm Force\Ohm Studio\ohm_studio_reporter.exe [64-bit]
    Please fill carefully every field required.

    3. You feel frustrated or would like to suggest improvements.
    That's maybe something we already talked about here in this forum. So please do a quick search here to find out an immediate answer or to add your feeling to this subject. Otherwise, create a new thread.

    We Ohmmen will make sure to reply as soon as possible.

    Thanks a lot for reporting!
  • ohm_forceohm_force Ω Profile
    Updated : bugs are now very easy to report. It takes less than one minute to do it. 
    Please, flood us!

  • zefifzefif Ω Profile
    Hi,

    I can't even install the app on my iMac27" alu with the installer...
    no error code is given.

    10.6.6 with installer today downloaded
  • arthworkarthwork Ω Profile
    Hi

    Can we send you crash reports in french?
  • mauve_forcemauve_force Ω Profile
    French, english and a bit of spanish are the languages spoken here.
  • sloppysloppy Ω Profile
    It would be nice to get an email acknowledgment (even if auto-generated) after submitting a bug. Just so we know the bug report hasn't gone into a black hole somewhere.
  • orange_forceorange_force Ω Profile
    When you send a bug-report using the Beta-Reporter application, we cannot contact you unless you leave your email adress in the message content.
    But you can be sure that we will read them all.

    To report a bug, you may also use the forum. It is more conveniant.
    Use the beta reporter if you want to attach files to your message.

    We will also post a FAQ soon, since most people are getting the same bugs, missing the same features, etc...

    By the way, I want to thank all the beta tester giving their feedback in the forum (nice words but also your criticisms).
  • sloppysloppy Ω Profile
    Ok - I'd assumed that the log file would include my userID - I'll put my email address in any future reports.

    I wasn't meaning to imply that you would just ignore the bug reports - there can be problems in the bug-reporting systems themselves, so it's reassuring if you get an acknowledgment that the bug report made its way to the developers.

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